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Our Newsletter


Shipping & Returns

Returns Policy

Team Grand Cherokee will accept most new, unopened items within 30 days of delivery less a 20% restocking fee.

However, if there is an error on our part there will of course be no restock fee. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 


Shipping
We can ship to virtually any address in the world.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Orders placed by 2:30 PM CST. & for items "in stock" items normally ship within 24 hours.

NO Saturday Deliveries. Normal UPS Ground transit times can vary from 2 to 6 business days.

* Products may ship in multiple boxes at NO EXTRA CHARGE to the customer.
Please Note: Holidays, Saturday and Sunday DO NOT count as business days.

IF EXPEDITED SHIPPING SERVICES ARE NEEDED, PLEASE CONTACT OUR OFFICE AT

262-658-2268

AS SOON AS YOUR ORDER IS PLACED.

 

 

DOMESTIC SHIPPING 48 STATES

Most orders are processed the following business day upon receiving a completed payment. All items shipping within the lower 48 US States ship via UPS. In most cases shipping time should not exceed 7 Business Days. Saturday & Sunday not included.

HAWAII, ALASKA, PUERTO, VIRGIN ISLANDS & ALL MILITARY APO/FPO SHIPMENTS

All items shipping to Hawaii, Alaska, Puerto Rico, or the Virgin Islands, the customer may be required to pay an additional shipping charge. (If applicable, customer will be notified via email before processing the order) In most cases shipping time should not exceed 10 Business Days.

 

 

INTERNATIONAL SHIPPING

All items shipping to Countries outside the US will be shipped via UPS or USPS depending on the items ordered and country shipping to. We are not responsible for any Duties or Taxes incurred. Additional shipping may be required for large packages or packages exceeding 70lbs & or maximum height requirements.